How Ospree Duty Free Created Seamless, Design-Forward Checkout Experiences
Ospree Duty Free, formerly known as Mumbai Duty Free, is India’s leading airport retailer and a key partner of Adani Airports, the country’s largest airport group.
Offering premium duty-free shopping across major airports nationwide, Ospree is redefining travel retail through personalized service, an extraordinary product range, and connected technology that intend to make every traveler’s journey effortless and memorable.
The Challenge
Ospree’s checkout counters at Mumbai Airport relied on fixed, metal-fabricated stands that often failed to provide proper stability. As a result, iPads frequently fell, leading to asset damage and interrupted service. The setup also lacked a safe, reliable way to charge tablets, provided no protection for customers during PIN entry, and couldn’t adapt to newer tablet models. With no built-in security or anti-theft features, devices were easily unplugged or removed—creating a clunky, friction-filled checkout experience that fell short of the seamless journey today’s travelers expect.
To deliver a better service, Ospree needed a solution that prioritized speed and simplicity, matched its design-forward identity, upheld security standards, and met defined budget goals. All without compromising the luxury experience at the heart of its brand.
The Solution
To create a faster, more intuitive checkout journey, Ospree partnered with InVue’s local partner, IAM (Integrated Active Monitoring Pvt. Ltd.), to deploy the NE150—a smart, all-in-one, cost-effective POS system built for seamless operation in modern retail environments. Having previously collaborated on TechnOspree, Ospree’s digital store concept at Mumbai International Airport, IAM introduced the NE150 during a portfolio presentation as an ideal fit for Ospree’s tablet-heavy checkout setup. Two pilot units were installed at the Duty-Free Liquor store, marking the first step toward a more connected and efficient retail experience.
Designed with both associates and travelers in mind, the NE150 combined integrated charging, a flip-to-customer display, and a compact, contemporary form—delivering continuous power, effortless interaction, and a cleaner, more modern checkout space.
Beyond hardware, InVue and IAM worked closely with Ospree on pricing, deployment, and setup to ensure the rollout delivered on every front: speed and simplicity, design integrity, trusted security, and strong return on investment.
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Results
Ospree’s checkout experience is now faster, secure, and fully aligned with its luxury brand promise. Associates engage travelers with ease, transactions move naturally and safely, and the counters themselves have become part of Ospree’s design story.
| “The NE150 solved so many small frustrations at once. Charging, space, security, all of it. It’s made our checkouts run smoother and our stores look cleaner.” – As quoted by the Store Manager – Ospree Duty Free Liquor Zone |
Following a successful pilot, Ospree expanded the deployment to 60+ locations within Mumbai International Airport, one of the world’s busiest, serving nearly 40 million travelers each year, setting a new standard for efficiency in travel retail.
Building on the initial success, Ospree and InVue are working on a 15-month integration plan to implement InVue’s complete POS solution, including software, scanners, and payment docks, across 12 additional airports, all part of a unified effort to bring consistency and long-term efficiency to Ospree’s Duty Free stores.
Contact us to learn how InVue can elevate your retail experience beyond basic functionality.
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