5 Ways to Improve Customer Experience with POS Hardware

A great customer experience is the difference between a mediocre business and an exceptional one. Nearly 90% of buyers will pay more for a product if customer service goes above and beyond. In fact, some studies even show that the experience you provide is often more important than the product or service you sell.

Most trends for 2025 focus on incorporating AI and modern pop culture into the shopping experience, but these solutions can seem costly and not entirely clear on how to implement. The good news? You don’t need to break the bank to create a standout experience for your customers. There are many affordable tools you can use to improve how customers shop and, hopefully, turn them into loyal followers. One of those tools is POS hardware.

Just like your point of sale (POS) software, the hardware you use to support it plays an important role in making transactions smooth and building stronger relationships with your customers. POS hardware includes everything from the cases that house devices like tablets and phones to card readers, receipt printers, barcode scanners, and more.

In this blog, we’ll highlight five ways to improve the customer experience using POS hardware and explore some must-have POS devices to make it all possible.

5 Ways to Improve the Customer Experience with POS Hardware

From speeding up checkout times to providing security, modern POS software and hardware combinations can help you create a seamless, enjoyable experience for your customers. Here’s how:

When it comes to customer satisfaction, speed is everything. Nobody wants to stand around waiting in long checkout lines, and slow transactions can quickly lead to frustrated shoppers. Outdated registers and cash drawers, for example, not only take up valuable space but are also often painfully slow. These older systems can’t support modern-day software—especially cloud-based solutions—which means they drag down your entire checkout process.

Solution:
Upgrading to high-speed POS terminals with faster processors and better connectivity is one of the easiest ways to speed up transactions. Modern POS systems can process payments quicker, whether it’s with chip cards, tap-to-pay, or mobile wallets. Plus, they can seamlessly integrate with cloud-based software, so everything runs faster and more efficiently.

Recommended Product:
For a practical solution, consider InVue’s NE150 Convertible Tablet Stand. This stand supports high-speed data connectivity and can easily house any tablet and any operating system for your POS system, providing both flexibility and speed. Whether you’re processing payments at the counter or moving around the store with mobile POS, the NE150 ensures smooth, fast transactions every time.

The NE150 can also replace that bulky old register, making your retail space feel high-end by saving counter space. Its portability means you can service customers and accept payments anywhere without a lag, giving you the flexibility to serve customers on the go.

Accuracy and data security can’t be overstated when it comes to delivering a positive customer experience. Customers are more concerned than ever about their payment information being safe and secure. If they feel their personal data could be exposed, they’re likely to take their business elsewhere. That’s why offering secure, fast payment options like tap-to-pay and digital wallets is becoming a necessity. Customers are increasingly preferring these methods, as they feel safer and more convenient than traditional payment options.

Solution:
Modern POS hardware like come with integrated scanners that help ensure product prices are accurate and inventory is updated in real time. High-quality scanners allow your employees to quickly scan items, reducing human error and speeding up the checkout process. This not only makes transactions faster but also helps keep your data secure by minimizing manual entry.

Recommended Product:
For a reliable and secure solution, consider NE360’s DynaFlex II Go mobile payment solution. The NE360 mPOS DynaFlex II Go is a small, rugged payment terminal that pairs perfectly with a NE360 mPOS tablet case, allowing you to accept tap, swipe, dip, and scan transactions anywhere in the store. With AES encryption, the DynaFlex II Go ensures the best in payment security, so customers can be confident that their personal information won’t end up in the wrong hands.

Customers today expect personalized experiences, and they’re more likely to stick around when they feel valued. Offering tailored service based on their past purchases, preferences, and even their mood can make all the difference. Personalized customer service doesn’t just boost satisfaction; it also builds loyalty, turning one-time shoppers into repeat customers.

Solution:
A portable POS solution allows you to meet customers where they are, whether they’re at the counter, browsing on the sales floor, or waiting for assistance. With a mobile POS system, you can easily access customer data in real time, enabling you to make personalized recommendations, offer loyalty rewards, and provide tailored promotions on the spot. The ability to move around the store and interact with customers directly—without being tied to a register—helps build stronger, more meaningful relationships with your clients.

Recommended Product:
For the ultimate in mobility and personalization, consider a NE360H & NE360T Handheld and Tablet mPOS Case. This device transforms your smartphone or tablet into a powerful mobile POS system, allowing you to handle transactions and customer data anywhere in the store. With integrated charging and USB connectivity, it keeps you powered up and ready for customer interactions. Plus, its flexible design lets you choose the mobile device, payment device, and operating system that best fits your needs.

Built to withstand the daily demands of retail, the NE360H and NE360T are drop-rated for durability, ensuring they hold up during busy shifts. With magnetic contacts for seamless charging and easy access to the camera for scanning barcodes, this mPOS case is a complete solution for on-the-go customer service.

Handheld and mobile devices have become essential in retail environments. Employees use them for processing sales, managing inventory, checking out customers, and even assisting with customer service on the floor. But there’s one big issue—battery life. Without reliable charging solutions, you risk losing valuable time and potentially even sales while waiting for devices to charge.

A common problem is that employees forget to attach devices to chargers, or the charging cables get damaged or misplaced over time. When that happens, you’re left scrambling to find a charger or waiting for a device to power up. Not to mention, outdated equipment or constantly stopping for dead devices can be a real turn-off for customers, who expect quick and seamless service.

Solution:
To keep your devices powered and your business running smoothly, investing in charging solutions that support fast, efficient charging is key. Charging stations that accommodate multiple types of POS hardware at once ensure you never run out of power during busy hours. These stations allow you to charge your devices without the hassle of tangled cords or misplaced cables, so you’re always ready to serve your customers without interruptions.

Recommended Product:
The NE360 mPOS Charging Station is a perfect solution to keep all your devices charged and ready. With options for single-position or five-position chargers, you can choose the right fit for your business. These charging stations support multiple devices at the same time and are designed to handle different types of POS hardware, from handheld devices to tablets.

With precise charging technology, all devices are charged simultaneously at their rated currents, ensuring they’re ready for use without the risk of overheating or overcharging. The magnetic polarized charging contacts make it easy to dock devices and extend their lifecycle, while light indicators let you know when devices are charging (blinking) or fully charged and ready to go (solid). The NE360 charging station is built to support future technology, so you’ll be prepared as new devices and power requirements come into play.

Customers increasingly prefer the option to check out or interact with retail tech on their own. Whether it’s scanning items, entering loyalty information, or paying for their purchases, they like the convenience of managing parts of their shopping experience independently. However, while self-service can enhance the customer experience, it also raises concerns about device security. The risk of tablets, phones, or POS systems being damaged or stolen increases when customers are using them unsupervised.

The solution is POS enclosures that offer security while still allowing for easy self-service. These enclosures let customers access the devices to complete transactions or gather information but keep everything securely locked when not in use. With the right system in place, you can provide a self-service experience without worrying about theft or loss of your valuable equipment.

Solution:
The key to offering self-service while keeping your devices secure is using POS enclosures that allow customers to access and keep the devices securely locked in place. This ensures that customers can interact with the tech on their own terms without the risk of theft or damage. Plus, these enclosures often allow for charging, ensuring that your devices are always powered and ready to go, even during peak hours.

Recommended Product:
The CT101 Multipurpose Tablet Stand is a perfect solution for securely offering self-service options. This all-metal stand can be mounted on counters or walls and features integrated charging contacts to keep your devices powered when docked. The CT101 is compatible with any tablet or POS device and offers a swivel base that rotates 180 degrees, giving customers the flexibility to interact from multiple angles. For nightly removal or that remote accessibility requirement to capture that sale, CT101 provides a secure method for fast and easy tablet mobility and re-docking.

For added security, the CT101 is part of the OneKEY™ ecosystem, allowing you to manage all your stands with a single key to reduce theft and improve store efficiency. With its rugged design and optional tablet frame for extra protection, it’s the ideal choice for retail businesses that want to provide a secure self-service experience without compromising on mobility or convenience.

Improve the Customer Experience with InVue’s POS Hardware

Upgrading your POS hardware is one of the best ways to improve customer experience in your store. From faster transaction speeds and accurate pricing to personalized service and seamless omnichannel integration, the right POS systems can elevate every part of the customer journey.

By implementing the latest POS hardware and software, you can boost efficiency, reduce errors, and create a more streamlined shopping experience. Whether you’re running a small business or managing a larger retail operation, these 5 ways to improve customer experience will help you stay competitive and keep customers coming back.

Want to enhance your store’s performance and customer satisfaction? Contact us today for expert guidance and POS solutions that are tailored to meet your business needs.