Customer Self-Access
Give verified users immediate access to merchandise while maintaining the security, visibility, and accountability retailers need.
Encourage product interaction by enabling trusted users to securely access merchandise on their own.
Minimize unlock requests so associates can serve customers instead of retrieving keys.
Every access event is governed, traceable, and aligned with your retailer-defined security policies.
Deliver the same secure self-service across departments and merchandise categories.
Give Your Customers More to Shop. Give Your Teams Less to Manage.
Customer Self-Access helps retailers create faster, more connected shopping experiences while simplifying store operations.
| Customers | Retailers |
|---|---|
| • Less waiting | • Fewer associate interruptions |
| • Faster product access | • Better operational efficiency |
| • More product interaction | • Increased visibility |
| • Convenient shopping | • Controlled access |
| • Frictionless experience | • Complete accountability |
There’s no need to replace existing fixtures to introduce Customer Self-Access. Compatible with multiple OneKEY-enabled lock types, it builds on your existing investment. Bring secure self-service access to the retail environment you already have.
Customer Self-Access gives you the flexibility to enable self-service where it delivers the greatest value. Turn it on or off by department, merchandise category, or location as you gather insights, then expand as your strategy evolves.
Retailers can define who can access merchandise based on the experience they want to deliver.
– Loyalty Members
– Verified Shoppers
– Authorized Visitors
There’s no need to replace existing fixtures to introduce Customer Self-Access. Compatible with multiple OneKEY-enabled lock types, it builds on your existing investment. Bring secure self-service access to the retail environment you already have.
Customer Self-Access gives you the flexibility to enable self-service where it delivers the greatest value. Turn it on or off by department, merchandise category, or location as you gather insights, then expand as your strategy evolves.
Retailers can define who can access merchandise based on the experience they want to deliver.
– Loyalty Members
– Verified Shoppers
– Authorized Visitors
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QR Code Access: Customers can scan a QR code and receive a code via text to gain access.
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Retailer Mobile Apps: Integrate access directly into your existing retail or loyalty application.
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Third-Party Verification Partners: Utilize user verification through InVue's partnership with CLEAR®.
Powered by the OneKEY Ecosystem
Customer Self-Access works alongside your existing OneKEY solutions, giving you one connected platform that manages access and store performance.
OneKEY Ecosystem
Customer Self-Access supports a wide range of retail applications.
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Locked Cabinets
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Display Cases
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Secured Fixtures
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High-Value Product Displays
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Locked Shelving
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Interactive Product Displays
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Custom Fixture Applications
Customer Self-Access allows retailers to securely grant merchandise access to trusted users without requiring an associate to unlock fixtures. Retailers define who can access merchandise, how access is granted, and when it is available, creating a faster shopping experience while maintaining security and accountability.
No. Customer Self-Access is designed to work with all OneKEY LIVE Locks, allowing retailers to introduce self-service access without replacing existing fixtures or redesigning store layouts. This makes adoption faster, simpler, and more cost-effective.
Yes. Customer Self-Access doesn’t require an all-or-nothing rollout. Retailers can enable self-service by department, merchandise category, or individual lock, then expand over time as they evaluate performance and customer adoption.
Customer Self-Access can be deployed across a wide range of retail applications, including swing-door cabinets, drawers, sliding door cabinets, showcase displays, merchandise cages, and other compatible fixtures. Visit our LIVE Lock page to see all compatible locks for Customer Self-Access.
Yes. Flexible APIs and SDKs allow Customer Self-Access to integrate with existing retail applications, loyalty programs, and other customer-facing technologies, enabling retailers to create branded self-service experiences.
Retailers remain in complete control of every access interaction. Permissions are defined by the retailer, access methods are securely managed, and every interaction can be governed and tracked according to retailer-defined policies.
Customer Self-Access supports multiple access methods, including web-based QR codes, retailer mobile applications, and third party verification solutions. Retailers can choose the method that best fits their customer journey.
Not sure where to start? We’re here to help. Our team of experts can make personalized recommendations for your business.
See how Customer Self-Access creates faster shopping experiences while maintaining the security and control retailers depend on.