Denny’s Enhances Customer Experience and Cuts Costs with InVue’s NE360 System

Denny’s, a well-known American diner chain with over 1,700 locations worldwide, prides itself on offering 24/7 service and a welcoming, family-friendly atmosphere. With a focus on providing efficient, customer-centric dining experiences, Denny’s was looking for ways to modernize its operations, reduce service delays, and enhance overall customer satisfaction.

Challenge

Denny’s was struggling with large, antiquated point-of-sale (POS) terminals that took up valuable counter space and required high maintenance costs. The system was not flexible enough for modern applications or accessibility needs, resulting in slower table service. Servers spent significant time walking back and forth to terminals to place orders, which caused delays and increased the chances of incorrect order entries, leading to customer dissatisfaction.

Solution:

In January 2024, Denny’s installed InVue’s NE360C and NE360T mobile POS solutions. The NE360C streamlined counter operations by reducing the terminal footprint, offering easy-to-use functionality, and lowering maintenance costs with fast, efficient repair processes. Meanwhile, servers immediately benefited from the NE360T tablets, which allowed them to place orders directly from the table, eliminating the need to walk back and forth to terminals. This resulted in faster order processing, improved customer service, and a substantial reduction in order entry errors.

Results:

The switch to InVue’s NE360 mPOS system brought immediate improvements to Denny’s service operations. The manager highlighted how much less space the new system takes up and praised the ease of maintenance:

“Much nicer than our older system and takes up a lot less counter space. Looks very good. Really like the ease of maintenance. With the old system, it could sometimes take a week to fix, but when we had an issue with a tablet, a new one arrived the next day. We just took the old one off, put the new one on, and it worked right away.” – Manager, Denny’s

Servers also shared positive feedback, noting how the tablets improved their workflow:

“The tablets make things so much faster and easier for us. We used to have to run back and forth to terminals to put in orders. Now, we get far fewer errors entering orders and can serve tables faster. They are pretty light and easy to carry, and we haven’t had any cases of tablets breaking even though they get used constantly.” – Restaurant Associate, Denny’s

In addition to the improved speed of service, the NE360T tablets provided a more flexible and user-friendly experience, making a significant impact on both customer satisfaction and staff efficiency.

InVue’s NE360 mPOS system has transformed Denny’s operations, making order entry more accurate and table service faster, all while reducing maintenance headaches.

For more information on InVue’s case studies or solutions, contact us.