In 2018, the Loss Prevention Research Council conducted a research study with one of the leading U.S. hypermarket chains to better understand the effect of implementing the OneKEY ecosystem.
The goals of the research study were to understand the effects of the OneKEY ecosystem on overall sales, shrink, and customer experience.
The research study resulted in the following outcomes:
- Improved Customer Service: 75% of associates said OneKEY ecosystem positively affects their ability to provide customer service.
- Proven theft reduction: 33% decline in theft with no decline in sales.
- Increased Employee Accountability: Associates strongly agreed that OneKEY increases associate accountability and makes their store a safer place to work.
- Positive Customer Perception: Majority of customers had a positive overall impression of the OneKEY ecosystem and would prefer to shop at an store where the OneKEY ecosystem was in place compared to a store with traditional lock and key features.
To read the full research study, click here.
To download a one-page summary, click here.
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