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Case Studies

Date: Mar 07 2019

Read Time: 2 minutes

Coppel, SA de CV is a Mexican retailer founded in 1941. It is a chain of department stores with more than 100,000 employees and 1000 points of sale distributed around Mexico, Brazil, and Argentina.

Mobile phones on secure display at Coppel

Situation

Our overall vision is to create an open exhibition for products while keeping them secure. We had challenges with slow service times and customers waiting in long lines. We also saw issues with the theft of jewelry and cell phone products. Another problem area was the clothing department. To properly help customers, associates would have to leave their section of the store unattended. This led to associates being very nervous about potential theft in their designated areas of responsibility.

Solution

LIVE Access software, mPOS stations, Smart Locks, and OneKEYs were implemented across 214 Coppel locations during late 2017 and at the start of 2018. Our associates can now freely walk the store with customers and help them locate the right products. Previously, they had to hand a customer off to a different associate or look for the proper key. With LIVE Access and OneKEY, we can now offer more personalized service. At Coppel, we also take advantage of LIVE Access’s “sounder” functionality. This means that while one lock is open, someone cannot use the same key to open another lock. This provides additional security and peace of mind for our cash drawers.

Results

Since installing LIVE Access, we have seen no internal theft of jewelry or cell phone products. The mPOS stations hold a small amount of cash, but now that we are using OneKEYs and LIVE Access to control access, there has not been any lost cash from the stations. Associates now feel safe leaving cash in the drawers. LIVE Access has increased our associates’ confidence, which has created an increased willingness to serve customers. Having the ability to open any lock in the store has empowered associates. Analysis of the data collected by the keys gives me and Coppel management visibility into what is happening in the store and what associates are doing. It’s been a win-win for all.

“Analysis of the data collected by the OneKEYs gives us visibility to what is happening in store and what associates are doing. It’s led to improved efficiency, lower theft and increased sales.”

— Manuel Trejo Cortes, Project Manager, Coppel, SA de CV

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