Transforming the shopping experience with the OneKEY™ ecosystem.
Bic Camera’s incumbent security and display solution hindered an optimal in-store customer experience. It required a lengthy setup each morning, which proved to be an inefficient use of associate time. Once re-merchandising was complete and stores opened, there were frequent false alarms. The stores were also using mechanical locks, which meant associates needed to hunt down keys for each sale, resulting in long wait times for customers. Associates could not effectively provide the level of customer service expected of today’s shoppers. Bic Camera needed a turn-key in-store solution to address all of its security, display, and customer service challenges.
Bic Camera chose InVue’s OneKEY ecosystem. The decision was based on the high-quality reputation of the ecosystem, ease of use, and design. Bic Camera issued 150 OneKEY’s to empower employees with single-key access, eliminating the need for associates to hunt down keys upon a sale. In addition, the store leveraged InVue’s One55 and One65 display stands, Access Manager software, S2865, and Zips solutions to maximize the use of the OneKEY ecosystem. Bic Camera understood the importance of leveraging the OneKEY ecosystem’s robust solution – it was much more than replacing keys; it was upgrading their entire display and security platform.
“The OneKEY ecosystem delivered amazing results, more than expected. We’ve had almost zero false alarms, reduced customer wait time, and it allows store associates to focus on serving customers for a better shopping experience.”
— Katsuyoshi Ishikawa, Managing Director, Bic Camera Inc.
The only headphone solution that offers a complete listening experience with OneKEY™ access.